Returns Policy
We want you to shop with confidence. If you're not satisfied with your purchase, we're here to help.
Size Exchange
If the shoes do not fit correctly, you may request a size exchange within 48 hours of receiving your order, subject to stock availability.
Product Condition
Returned items must be unused, unworn, and in their original packaging with all tags and accessories intact.
Wrong Item Received
If you receive the wrong item, please contact us immediately and we will arrange for a replacement at no additional cost.
Damaged Products
In the unlikely event that your order arrives damaged, notify us within 24 hours and provide clear photos for review.
Refund Eligibility
Refunds may be issued in exceptional cases where an exchange or replacement cannot be provided. Approval is subject to review.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the return is due to our error or a defective product.
How To Request A Return Or Exchange
Contact Us
Reach out via 0792 822 146, WhatsApp, or email within the return period.
Share Details
Provide your order number and explain the issue.
Review
Our team will review your request and provide next steps.
Exchange / Resolution
We'll process your exchange, replacement, or approved refund.